客户总是错的：一本关于工作中所有令人讨厌的事情的无铰接指南（来自一位愤怒的零售业人士）

English | September 10th, 2024 | ISBN: 1400247268 | 208 pages | True EPUB | 10.76 MB

Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?

If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the boss, the company—is always right, and never the employee. Well, lucky for you, the "Angry Retail Guy" is more furious—and funnier—than ever in this hilariously unhinged guide to all the things we wish we could say out loud at work . . . without getting fired. In The Customer Is Always Wrong, you'll laugh (and maybe cry) at this rant-filled, illustrated attack on all the frustrating things that suck about work.

Expanding on the ire-filled, laugh-out-loud viral videos that have made him a (whispered) workplace name, Scott Seiss joyfully eviscerates not only overbearing customers but every annoying aspect of work like purposeless job interview questions, debatable brand values, and the walking human trainwrecks that are our bosses. Scott guides you all the way from first applying to the job, to inevitably gritting your teeth and smiling on your last day when that one manager you despise says, "Come back and visit us!"

The Customer Is Always Wrong is for anyone who • Is tired of their "raise" being as close as scientifically possible to 0 percent • Wants to tell their boss that not even the self-checkout machines want to work here • Is prepared to tell the next customer who asks to see the manager that the manager has no idea what's going on either • Calls in sick whenever their PTO request is denied • Believes entering a store five minutes before it closes should be illegal • Explains, on a weekly basis, why someone can't use a coupon that expired 17 years ago • Is physically repulsed by the phrase, "At this company, we're a family. . . ."

This tongue-in-cheek commiseration for workers will make you laugh out loud at the things that drive you crazy in the workplace. With Scott's signature rants, funny anecdotes, and absurd musings, this book celebrates and empowers underpaid and overworked employees with an uproarious, illustrated ode to what we really think about our jobs and the customers that come with them (except the ones who read this book, of course).

中文|2024年9月10日|ISBN:1400247268|208页|True EPUB | 10.76 MB客户希望您能在后台神奇地制作一些东西。老板会安排你休息一天。公司政策是强制性的，没有任何实际意义。听起来很熟悉？ 如果你曾经在客户服务（或任何工作，真的）工作过，你就知道其他人——客户、老板、公司——总是对的，而不是员工。好吧，幸运的是，《愤怒的零售家伙》比以往任何时候都更愤怒，也更有趣，它讲述了我们希望在工作中大声说出的所有事情。没有被解雇。在《客户总是错的》一书中，你会对这种充满咆哮、插图式的攻击工作中所有令人沮丧的事情大笑（也许还会哭）。 斯科特·赛斯（Scott Seiss）在充满愤怒、大笑的病毒式视频上进行了扩展，这些视频使他成为了一个（低声）工作场所的名字，他不仅愉快地剔除了专横的客户，还剔除了工作中每一个恼人的方面，比如毫无目的的面试问题、有争议的品牌价值观，以及我们老板的行走的人力火车残骸。斯科特全程指导你，从第一次申请这份工作，到最后一天，当你鄙视的一位经理说：“回来看看我们！” “客户总是错的”适用于那些•厌倦了他们的“加薪”在科学上尽可能接近0%•想告诉老板，即使是自助结账机也不想在这里工作•准备告诉下一个要求见经理的客户，经理也不知道发生了什么•每当他们的PTO请求被拒绝时打电话请病假•认为在关门前五分钟进入商店应该是非法的•每周解释为什么有人不能使用17年前过期的优惠券•对“在这家公司，我们是一家人……”这句话感到反感 这种对员工的半开玩笑的同情会让你在工作场所对那些让你发疯的事情大笑。凭借斯科特的标志性咆哮、有趣的轶事和荒谬的思考，这本书以一首喧闹的插图颂歌来赞美和赋权低薪和超负荷工作的员工，以表达我们对工作和随之而来的客户的真实看法（当然，除了读过这本书的人）。

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