为精益企业提供动力：如何简化运营、提高质量并获得客户忠诚度

English | 2025 | ISBN: 1032830336 | 223 pages | True PDF EPUB | 7.7 MB

The goal of Lean is to identify and eliminate nonessential and non-value-adding steps in business processes to streamline operations, improve quality, and gain customer loyalty. Implementation of Lean technologies for many prestigious Fortune 500 companies as well as smaller companies has netted larger profit margins, higher-quality products and services, improved employee engagement, increased customer satisfaction, and lower operating costs. The return on investment regarding Lean initiatives has been stellar. This book introduces basic Lean rules and principles in a variety of simulated case studies drawn from the author's professional experiences as a Lean coach, trainer, and manager. In each instance, the author presents a different scenario for implementing Lean technologies. In this book, you will learn about: – Lean thinking – Lean mindset – The 4 Lean rules and 5 Lean principles – The Lean transformation roadmap – Lean leadership – Five common Lean pitfalls and how to avoid them – Kaizen workshops – Daily improvements and Kata

中文| 2025 | ISBN:1032830336 | 223页| True PDF EPUB | 7.7 MB精益的目标是识别和消除业务流程中非必要和非增值的步骤，以简化运营、提高质量并获得客户忠诚度。许多著名的财富500强公司以及较小的公司实施精益技术，获得了更大的利润率、更高质量的产品和服务、更高的员工敬业度、更大的客户满意度和更低的运营成本。精益计划的投资回报率一直很高。本书从作者作为精益教练、培训师和经理的专业经验中，通过各种模拟案例研究介绍了精益的基本规则和原则。在每种情况下，作者都提出了实施精益技术的不同场景。在本书中，您将了解：–精益思维–精益心态–精益的4条规则和5条原则–精益转型路线图–精益领导力–五个常见的精益陷阱以及如何避免它们–Kaizen研讨会–日常改进和Kata

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