用[有声读物]做生意简直太容易了

English | ASIN: B0DGM8J9HM | 2024 | MP3@64 kbps | ~03:38:00 | 100 MB

David Avrin (Author, Narrator), "Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want–When and How They Want It"

To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.

In this book, you will learn why it's critically important for you to become Ridiculously Easy for customers or prospects to have speedy access to service, answers, response, resolution, and delivery; understand why speed has become a primary driver for customer choice; try before they buy-without having to give you their credit card!; customize their order or choose their customer journey; see the price without going through pages of online text or meet with a sales rep; remember what they are paying for, and why they chose you in the first place; cancel a subscription, return an item, or change their mind so you can keep the relationship and sell them something else down the road; and trust you, the process, and others who have shared their buying experience online.

中文|亚洲：B0DGM8J9HM | 2024 |MP3@64kbps|~03:38:00|100 MB David Avrin（作者、旁白），“做生意极其简单：为客户提供他们想要的东西的实用指南——何时以及如何实现” 为了使您的业务面向未来，您需要做的不仅仅是提供高质量和优质的服务。你需要变得非常容易做生意。本实用指南提供了二十多类政策和行为，这些政策和行为会给您的客户和顾客带来“摩擦”（沮丧）。如果不加以解决，你无疑会看到客户稳步流失，因为他们寻求更包容、更一致的替代品。如果你给客户一个理由，他们就会离开你去竞争对手那里。 在本书中，您将了解为什么让客户或潜在客户能够快速获得服务、答案、响应、解决方案和交付对您来说至关重要；了解为什么速度已成为客户选择的主要驱动力；他们买东西之前先试试，不用给你信用卡！；定制订单或选择客户旅程；无需浏览在线文本页面或与销售代表会面即可查看价格；记住他们付出了什么，以及他们当初为什么选择你；取消订阅、退回商品或改变主意，这样你就可以保持关系，并在未来向他们出售其他东西；相信你、这个过程以及其他在网上分享过购买体验的人。

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