培训客户服务人员：基于证据的方法促进效果、效率和受训者接受度

Dennis H. Reid, Carolyn W. Green | 2025 | ISBN: 0443328986 | English | 256 pages | True PDF | 2 MB

Training Human Service Staff: Evidence-Based Strategies for Promoting Effectiveness, Efficiency, and Trainee Acceptance is a comprehensive guide that equips professionals with the tools and techniques to optimize the training of human service staff. In Section I, readers are introduced to staff training, understanding its importance and the critical criteria for success. The book delves into the gold standard of Behavioral Skills Training and explores in-person training methodologies in Section II, which encompass both group and individual staff training.

Section III reviews technology-based training, including video modeling, computer-based training, and distance training via telehealth, offering readers innovative approaches to meet modern training demands. Special topics in staff training, such as maintaining staff skills, professional workshops, and the evolving gold standard, are explored in Section IV, rounding out a comprehensive resource.

• Focuses on evidence-based strategies that have been proven to enhance the effectiveness and efficiency of staff training • Covers all aspects of training, from essential criteria for success and the gold standard of Behavioral Skills Training to in-person and technology-based training methods • Explores maintaining staff skills post-training, professional workshops and webinars, and the evolving gold standard for training performance skills

《培训人力资源服务人员：基于证据的有效策略以促进其有效性、效率和受训者的接受度》是一本综合指南，让专业人士拥有优化人力资源服务人员培训的工具和技术。在第I部分中，读者被介绍到员工培训，了解其重要性以及成功的关键标准。本书在第二部分深入探讨了行为技能训练的标准方法，并涵盖了面对面培训方法中的团体和个人员工培训。 第三部分回顾了基于技术的培训方式，包括视频示范、计算机辅助培训和通过远程医疗进行的培训，为读者提供了创新的方法来满足现代培训需求。第四部分探索了员工培训中的特殊主题，如培训后维护员工技能的专业研讨会和网络研讨会以及培训表现技能的演变标准。 - 专注于已被证明能提高受训者有效性和效率的基于证据的有效策略。 - 包括培训的所有方面，从成功的关键标准到行为技能训练的标准方法再到面对面和基于技术的培训方法。 - 探讨了培训后的员工技能维护、专业研讨会和网络研讨会以及培训表现技能的新标准。

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