《处理难缠的人》（哈佛商业评论情感智力）（真店/零售EPUB）

English | April 17th, 2018 | ISBN: 1633696081 | 160 pages | True EPUB | 1.41 MB

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including • Daniel Goleman • Tony Schwartz • Nick Morgan • Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

学习如何应对难缠的同事和客户。 处理难缠的人的核心在于管理他们以及自己的情绪。你在艰难对话中如何保持冷静？面对冷嘲热讽时，你如何保持镇定？又如何知道自己是否难以相处？ 这本书解释了我们对糟糕同事情感反应的研究，并展示了如何建立同理心和韧性以使这些关系更富有成效。 这一系列的书籍基于包括 •丹尼尔·戈登曼 •安东尼·沙茨克 •尼克·莫根 •丹尼尔·吉尔伯特在内的专家的工作。 本文集包含哈佛商业评论上由马克·格佐恩撰写的《解决冲突的第一步：是热还是冷？》；霍莉·伍兹撰写的《减轻压力中的对话压力》；托尼·沙茨克撰写的《处理难缠的人的秘诀：就是你》；艾米·加洛撰写的《如何应对恶毒同事》；同样由艾米·加洛撰写的《如何应对易怒同事》；蕾贝卡·凯斯勒撰写的《与总是处于压力中的同事共事的方法》；李兹·基斯利克撰写的《如何管理一个急着做事的下属》以及曼弗雷德·福·克茨代维里斯撰写的《你讨厌你的老板吗？》。 你是如何看待工作的？ HBR情感智力系列丛书为哈佛商业评论页上的人职场侧写提供智能、必需的阅读。每个系列书籍都提供了经过验证的研究，展示我们的情感如何影响我们的工作生活，提供了管理困难人物和情况的实用建议，并分享了在工作中照顾自己情感福祉的意义。这些书描述了那些对雄心勃勃专业人士来说是至关重要的社交技能。

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