《医生和健康专业人员的积极沟通手册》

Italian | May 22, 2024 | ASIN: B0D5289FJ5 | 175 pages | EPUB | 0.18 Mb

Are you a physician, nurse, or health care provider seeking to improve communication with patients and colleagues?

Do you face daily challenges in managing difficult conversations, building trusting relationships and maintaining your mental health? The “Assertive Communication Handbook for Physicians and Health Professionals - Communicate to Heal and Listen to Heal” was created to address your needs, offering practical tools and effective strategies to transform your communication approach.

What is assertiveness for health professionals? In the first chapter, you will discover how assertiveness can significantly improve your professional interactions. You will learn how to define assertiveness in the health care context and recognize its benefits, including its ability to improve communication with patients and foster personal and professional growth.

The basics of assertive communication The second chapter explores the basic elements of communication in health care. You will discover how to effectively use verbal, paraverbal, and nonverbal communication to deliver clear messages and build strong relationships. You will delve into the importance of consistency between words and actions and empathic listening to improve the quality of your daily interactions.

Managing difficult conversations with patients In the third chapter, you will learn specific techniques for managing difficult conversations. You will discover how to prepare patients for sensitive news and how to answer their questions clearly and directly, successfully dealing with emotional reactions that may arise. These skills are essential to building trust and improving the patient experience.

Building trusting relationships with patients The fourth chapter will guide you in building and maintaining trusting relationships with patients. You will learn how to create a welcoming environment and manage patient expectations, promoting a positive and satisfying patient experience. These skills are crucial to increasing patient loyalty and improving the quality of care provided.

Assertive communication with colleagues In chapter five, you will discover how to manage conflicts between colleagues and create a collaborative work environment. You will learn techniques for identifying and resolving conflicts, working as a team, and maintaining positive relationships. A harmonious work environment is critical to your job satisfaction and the success of the entire team.

Mental health management for health professionals In chapter six, you will explore strategies to prevent burnout and maintain a healthy mind in the work environment. You will discover stress management techniques and activities to improve emotional resilience. You will learn how to understand and manage your emotions and improve empathy and relationship with patients, contributing to your emotional well-being and the quality of care provided.

Reflection questions and self-assessment tests Each chapter includes reflection questions and self-assessment tests to help you internalize the concepts learned and assess your progress. These tools will enable you to concretely apply the knowledge in your daily practice, continually improving your communication skills.

你在寻求改善与患者和同事沟通的医生、护士或健康护理人员吗？ 你是否每天都面对管理困难对话、建立信任关系以及维持心理健康方面的挑战？《“医患交流手册——用以治愈并倾听以治愈”》旨在满足你的需求，提供实用工具和有效的策略来转变你的交流方式。 专业人员的自信沟通是什么？ 在第一章中，您将发现自信可以显著改善您的职业互动。您将学习如何在医疗保健背景下定义自信，并认识到其益处，包括提高与患者沟通的能力并促进个人和职业生涯的成长。 基本的自信沟通 第二章探讨了健康护理中的沟通基本要素。您将了解如何有效地使用口头、非口头和无口传输信息以传达清晰的信息并建立强有力的关系。您将深入了解词语和行为一致性以及同情倾听对改善您日常互动质量的重要性。 与患者进行困难对话 在第三章中，您将学习处理困难对话的具体技巧。您将发现如何为敏感新闻准备患者，并直接、清楚地回答他们的问题，成功应对可能产生的情绪反应。这些技能对于建立信任并改进患者的体验至关重要。 与患者建立信任的关系 第四章将指导您构建和维护与患者之间的信任关系。您将学习如何创造一个欢迎的环境并管理患者的期望，促进积极而满意的经验。这些技能对于增加患者的忠诚度并改善提供的护理质量至关重要。 对同事进行自信沟通 第五章将揭示如何管理同事间冲突并创建一种合作的工作环境。您将了解识别和解决冲突以及作为团队工作所需的技巧，并维护积极的关系。和谐的工作环境对您的满意度及整个团队的成功都是至关重要的。 健康护理人员的心理健康管理 第六章将探讨预防倦怠并保持工作环境中健康心态的方法。您将发现减轻压力的技术和提高情绪弹性的活动。您将学习如何理解和管理自己的情绪，改善与患者的同情心，并促进自己的情感福祉以及提供护理质量的提升。 反思问题及自我评估测试 每章节都包含反思问题及自我评估测试以帮助您内化所学概念并评估进展。这些工具将使您能够在日常实践中具体应用知识，持续改进您的沟通技能。

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