提升临床沟通：一名医生的指南以建立更好的技能和患者 outcome

English | 2024 | ISBN-10: 3031624459 | 352 pages| Epub PDF (True) | 15 MB

This is a book about medical communication. Communication is a skill, as such it is learnable and can be refined. Between what we learn in college and clinical practice there is a gap regarding communication with patients and their families that many health professionals want to fill. Thus, the goal of this book is to encourage readers to develop their communication skills in patient care. Chapters cover the possible therapeutic origin of the human word, the placebo effect of the medical word, the distinction between information and communication, and the importance of empathy while communicating with patients. An overview of the medical words throughout history up to our current practice is presented. In addition, the content helps to develop a strategy for nonverbal communication and to analyse the impact of empathy on communication and patient satisfaction. Current topics such as special needs for LGBTQ patient care, telehealth and virtual communication are also featured in this book. Knowing how to communicate is healthy not only for the patient but also for the doctor. Therefore, the prevention of medical burnout through adequate communication, both in routine practice, and with patients with special needs, as well as in telemedicine is also discussed. Finally, the author addresses a personal and non-transferable task: each individual must build their own toolbox for communication - the stories, the anecdotes, the metaphors, the silences with which each of the readers will use to communicate with their patients.

这是一本关于医疗沟通的书籍。沟通是一项技能，因此它是可以学习和改进的。在大学所学与临床实践之间存在一个有关与患者及其家属沟通的知识鸿沟，许多医护人员希望能填补这个差距。因此，这本书的目标是鼓励读者发展他们在护理中的沟通技巧。 书中涵盖的内容包括人类语言的潜在治疗来源、医疗术语的安慰效果、信息与沟通之间的区别，以及在与患者沟通时同情的重要性。书中还概述了从历史上到我们当前实践的医疗术语概览。此外，内容有助于发展非言语沟通策略，并分析同情对沟通及患者满意度的影响。 该书还涵盖了目前的一些热门话题，如LGBTQ患者的特殊需求护理、远程医疗和虚拟沟通等。了解如何进行有效沟通不仅有益于患者也对医生有好处。因此，本书还讨论了通过适当的沟通预防医疗倦怠的方法，无论是常规实践还是面对有特殊需求的患者，乃至在远程医疗服务中都是如此。 最后，作者关注了一项个人且不可转移的任务：每位读者都必须构建自己的沟通工具箱——这些故事、轶事、比喻以及与他们进行沟通时使用的沉默。

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