医疗保健中的质量管理：系统方法，第五版

English | 2022 | ISBN: 1640552774 | 373 Pages | True PDF | 5.9 MB

The COVID-19 pandemic exposed the flaws in patient care delivery in many healthcare organizations. Hospitals scrambled to deal with inadequate supplies of ventilators and personal protective equipment while simultaneously combating the inefficiencies inherent in their existing systems. Outpatient areas struggled to deliver care in an environment that was safe for both workers and patients. The pandemic was a reminder that a focus on comprehensive quality management is vital to the daily work of healthcare providers and those they treat.

Applying Quality Management in Healthcare: A Systems Approach examines the real-world tools and techniques necessary for improving systems that affect patient care outcomes. Author Patrice L. Spath explains how to explore and modify interconnected systems to make lasting changes that benefit the entire organization.

This updated edition features a new chapter on three organizational characteristics that advance success in quality management: continuous improvement, high reliability, and accountability. Throughout, the book emphasizes the role of leadership in all aspects of quality. Management concepts are supported by real-life examples from different settings to further readers' understanding.

新冠肺炎疫情暴露了许多医疗机构在患者护理交付方面的缺陷。医院忙于应对呼吸机和个人防护设备供应不足的同时，还必须对抗其现有系统中固有的低效问题。门诊部门则要在既对工作人员又对病人安全的环境中提供医疗服务。这场大流行再次提醒我们，全面质量管理对于医疗保健提供者及其服务对象的日程工作至关重要。

《应用质量管理：系统方法》探讨了改善影响患者护理结果的实际世界工具和技术。作者Patrice L. Spath解释了如何探索并修改相互关联的系统以实现持久的变化，并使整个组织受益。

更新版增加了关于质量管理工作成功所需的三个组织特征的新章节：持续改进、高可靠性以及责任。书中始终强调领导在质量管理各个方面的作用。管理概念通过不同环境中的实际例子支持读者的理解。

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